Convergia Rip-Off
Yes, there are still scam and fraud businesses in US and can rip one off blatantly. Convergia is a Canada based company and has agents in India and elsewhere. I kept getting annoying calls from agents probably located in India. They would call me periodically and used to offer a great deals for calling to India. Convergia agent told me that the deal would be flat rate of $60 dollars and unlimited calls to any numbers in India from US. The first month would be free for trial. They gave me a code and asked the local carrier such as AT&T to add that code. They told me there was no paper contract and I could disconnect anytime. I could pay the bills using check or card card.
The deal sounded quite reasonable and I subscribed to it. After using for 3 days, I could not make any further calls to India. After trying for many times and waiting for long long hours, I got hold of the customer care agent. She told me my account was blocked by the computer due to over-usage. But there was no mentioning of it in the contract. Actually there was no contract (my mistake that I didn't have the proof). I immediately cancelled my subscription on phone. After a month, I got a bill of $111. They mentioned that I was charged for all the calls. Wait a minute, I was told the first month was free. It seems they didn't cancel my account. I didn't send the bill. In the second month, they send another bill of $222. I sent a check of $111 and wrote on the check "my account should be canceled as soon as this check is encashed". Now, I have a proof of cancellation. But I am still trying to resolve $111 that was charged in the second month although I made no calls.
The deal sounded quite reasonable and I subscribed to it. After using for 3 days, I could not make any further calls to India. After trying for many times and waiting for long long hours, I got hold of the customer care agent. She told me my account was blocked by the computer due to over-usage. But there was no mentioning of it in the contract. Actually there was no contract (my mistake that I didn't have the proof). I immediately cancelled my subscription on phone. After a month, I got a bill of $111. They mentioned that I was charged for all the calls. Wait a minute, I was told the first month was free. It seems they didn't cancel my account. I didn't send the bill. In the second month, they send another bill of $222. I sent a check of $111 and wrote on the check "my account should be canceled as soon as this check is encashed". Now, I have a proof of cancellation. But I am still trying to resolve $111 that was charged in the second month although I made no calls.
